Job Description: Student Help Desk Assistants provide the first point of contact for students seeking technical assistance with computing, printing, and network issues. They serve as members of the Academic Computing Team by providing technical support in person, over the phone, and through e-mail.

Requirements: Current student able to work a minimum of 6 hours and a maximum of 20 hours per week including days, evenings, and weekends.

Qualifications:

• Basic knowledge of commonly used operating systems (e.g. Windows 98/2000/XP), and software (e.g. Microsoft Office), PC desktop/laptop hardware and peripheral devices (e.g., scanners, printers, etc.).
• Familiarity with campus computing systems (academic network, npmail, Blackboard, my newpaltz, ResNet and library) and web content.
• Ability to resolve simple hardware, software, and network connectivity issues on student’s computers using common PC and network troubleshooting tools.
• Friendly presence and helpful attitude; communications skills appropriate to exercise helpdesk activities and follow procedures; ability to work well with others.
• Resourceful at managing changing workload; patient, courteous and professional in stressful situations.

Contact: Steve Rant, rants@newpaltz.edu