Below is a list of Frequently Asked Questions about ResNet:

• How does ResNet work?
• Which Halls are wired for ResNet?
• What is the minimum system requirement to use ResNet?
• Can I get an Ethernet cable or Ethernet Network Adapter from the college?
• Will I be billed for my ResNet connection?
• Are there any rules I should know about?
• Do I have to apply for ResNet?
• If I’m in a three or four person room can all of us get a connection?
• How do I set up AOL to work with my ResNet connection?
• My question is not on this list! Now what?

Q: How does ResNet work?
A: Using an Ethernet Network Adapter in your computer or device you will be able to connect to the Ethernet based LAN (Local Area Network) that forms the basis of the ResNet service. Once your computer is physically connected, configured, and signed into ResNet you will have “always on” Internet access similar to that found with home DSL or Cable Internet service.

Q: Which Halls are wired for ResNet?
A: All Residence Halls have ResNet.

Q: What is the minimum system requirement to use ResNet?
A: If your computer is less then 3 years old then you most likely have everything you need already. If your computer is more then a few years old or would like a more detailed answer it is recommended that you check the ResNet requirements list.

Q: Can I get an Ethernet cable or Ethernet Network Adapter from the college?
A: Ethernet cables are available for loan from the Student Help Desk in HUM 103. A small number of Ethernet Network Adapter in the form of PCI cards for desktop computers are also available. At this time we do not have any network adapters that can be used in laptop computers available. You may keep any loaned cables or cards as long as you are living in a Residence Hall. When you move off campus, leave or graduate you must return any cables or cards or you can be billed for their full value.

Q: Will I be billed for my ResNet connection?
A: ResNet is a standard feature in every dorm room and you do not need to pay any additional fees to use the service. Just plug in your computer, configure your settings if needed and start working. The cost of ResNet is covered as part of the Room Rent charge on your statement from Student Accounts and thus you do not need to pay any additional fees to use ResNet.

Q: Are there any rules I should know about?
A: As with anything in life there are rules that you must agree to in order to use ResNet. See the ResNet Participant’s agreement for more information. Also keep in mind that any local, state and federal laws apply to your use of ResNet.

Q: Do I have to apply for ResNet?
A: No. ResNet is a standard service provided in all dorm rooms. When you connect to the network for the first time, you will be asked to sign into ResNet via a web page. Windows users will have to download and install a program called Clean Access Agent which they will use to sign into ResNet.

Q: If I’m in a three or four person room can all of us get a connection?
A: Yes. When there are more then two people in the same room that want to use ResNet, you must contact the Student Help Desk and notify them. A mini-hub will be issued for the room and will stay (on loan) as long as there are at least three people in the room.

Q: My question is not on this list! Now what?
A: If you have not already checked you can find more information on ResNet on the rest of the ResNet website. If you have any questions or problems you can either email the Student Help Desk at helpdesk@newpaltz.edu or call them at (845) 257-3597 (x3597). The Student Help Desk is located on campus in HUM 103 and can be visited in person. You may also file a Problem Report if you are having technical issues with ResNet.