Connecting to the NP Hawks WPA Wireless Network
Click on one of the links below to find instructions for connecting to the NP Hawks WPA wireless network with your specific type of device. This is a one-time process that will store your New Paltz username and password (Don’t know your username or password? Click here to find out… Hint: your username is NOT your email address) so your device can automatically connect to the NP Hawks WPA network whenever it is within range.
|Windows 8 Devices||(Laptops, Desktops, Tablets)|
|Windows 7 Devices||(Laptops, Desktops, Tablets)|
|Windows XP Devices||(Laptops and Desktops)|
|Apple OSX Devices||(Laptops and Desktops)|
|Apple iOS Devices||(Smartphones and Tablets)|
|Android Devices||(Phones, Tablets, Kindle Fire, Nook Tablets)|
Connecting to NP Hawks DevNet (Game Consoles and Other Devices)
Game consoles; ebook readers, such as the Kindle Paperwhite; and various other media playing devices, such as BluRay players and Rokus, all require proper wireless authentication to work on-campus; however, these types of devices cannot be connected to the main NP Hawks WPA wireless network. Instead, these devices are able to connect to a special wireless network named “NP Hawks DevNet” as long as the MAC address for each applicable device has been registered through the Academic Computing Help Desk ticketing system. Follow the steps below to submit a ticket to register any applicable device:
Register Your Device for the "NP Hawks DevNet" Wireless Network...
(Note: Click on any image to enlarge)
1. Go to support.newpaltz.edu.
2. Log in with your NPCUID (New Paltz username and password).
3. Click on “Submit a Ticket.”
4. Select “Game/Media Console Registration” from the list of departments; then click “Next.”
6. Your request will be processed.
Once your device is registered, you can configure your device by selecting the “NP Hawks DevNet” wireless network and entering the password you receive from the help desk ( Please note: this password will ONLY work with registered devices).
About the Wireless Network at SUNY New Paltz
Wireless (WiFi) coverage is available in all buildings on campus and can be used by students, faculty, staff, and authorized guests with laptops, smartphones, and other WiFi enabled devices.
Printing from wireless devices is available provided the wireless device supports the technology. Information about wireless printing from various types of devices (Windows, iOS, OSX, and Android) can be found in the “Printing Information” section of the main menu.
Supported Wireless Standards
All devices with WiFi support should work on the campus wireless network. When buying a laptop or mobile device we strongly recommend that you buy one with both 802.11ac (5 GHz) and 802.11n (2.4 and 5 GHz) support. This information will be listed in the technical details for the device on the manufacture’s website.
When buying a new device, it’s important to make sure the device you choose supports newer wireless standards such as 802.11ac – a device with this wireless standard will give you a far better experience when sharing a busy campus wireless network because it will give you access to additional wireless capacities not available to devices lacking this standard (while devices lacking 802.11ac will work, users with these types of devices will often get experience slower speeds than users using 802.11ac devices).
Guests can register for a temporary NPCUID and thus be able to use wireless service for a limited time period. If you are on campus as part of an event please ask the event coordinator for a guest NPCUID username and password. Otherwise, if you wish to obtain a guest NPCUID account, please visit the Academic Computing office in VLC Annex 155.
- The quality of wireless support built into laptops, available as add-on adapters and built into wireless devices varies greatly. If you run into problems connecting or staying connected to the NP Hawks WPA wireless network, please make sure you are using the newest version of drivers available for your wireless chipset. Also, make sure to use the wireless network selection tool built into the operating system and not the tools made available by other parties such as Linksys and DLink.
- Residence Halls: the Academic Computing Help Desk now has a formal support process to help identify and fix wireless coverage gaps in the residence halls. If you feel your room has inadequate wireless coverage, open a support ticket (login required) with the Help Desk and we will visit and test the space where the issue is occurring. If we do find a coverage gap, we will address the issue with either an adjustment to our wireless infrastructure or by loaning the inhabitants of specific rooms a temporary Wireless Access Point.
- Students, Faculty, Staff Members, or Guests: if you are using your own laptop or device and you need help with wireless network service, please contact the Academic Computing Help Desk at 845-257-3597 (x3597).
- Faculty or Staff Using College Provided Equipment: please contact the Faculty/Staff Help Desk for support at 845-257-3449 (x3449).