|Help for Students|
If you cannot locate an answer to your Blackboard related issue by searching our Blackboard FAQ page or the SUNY Learning Network (SLN) Knowledge Base, you have a number of additional options for support from the SUNY Learning Network including telephone service, online chats, and virtual requests made through the SLN ticketing service. See below for details and the SLN Help Desk hours.
|Help for Faculty
Faculty in need of assistance with Blackboard can contact Linda Smith (x3188) or Kate Hurd (x3820) in the Teaching and Learning Center. Faculty can also consult the Blackboard section of the TLC website to access video tutorials and written walk-through documentation on using Blackboard. Faculty may also contact the SLN Help Desk for after-hours assistance.
|Telephone Support: Telephone support is available during regular business hours, as listed above.|
1-800-875-6269* (Toll-free within the United States)
|For faster service when contacting the SLN HelpDesk concerning your online course, please be at a computer with internet access and have your Student ID or username available. You might also be asked for the course name and section number. The average HelpDesk call takes approximately 5-10 minutes. Please call when your schedule permits.|
|Chat Support: Chat support with a HelpDesk Analyst may also be available during regular business hours, as listed above. To chat, go to the SLN Website and look for the "Chat" application in the lower right hand corner of the web site; if a representative is available you will see: "Online - Click here to chat."||If chat support is not available, please try one of the other options.|
|Ticketing System: Use their convenient online system to submit a HelpDesk Request Ticket 24/7.||Tickets may be submitted on any date or at any time; the SLN will respond during regular HelpDesk hours.|