Blackboard Help

Help for Students
If you cannot locate an answer to your Blackboard related issue by searching our Blackboard FAQ page or the Academic Computing Help Desk Knowledge Base, you can walk-in (HUM103) or call (845-257-3597) the Academic Computing Help Desk during regular business hours. You can also submit an online support ticket at any time and a staff member will get back to you during the next business day.
Help for Faculty
Faculty in need of assistance with Blackboard can contact Kate Hurd (x3820) in the Teaching and Learning Center. Faculty can also consult the Blackboard section of the Academic Computing Help Desk Knowledge Base to access video tutorials and written walk-through documentation on using Blackboard. Faculty may also contact the Academic Computing Help Desk for after-hours assistance or to submit a support ticket.
Hours for the Academic Computing Help Desk: <br />
Summer Semester Hours:<br />
Monday - Thursday, 9:00am - 3:00pm<br />
Regular Semester Hours: <br />
Monday - Thursday, 9:00am - 8:00pm; Friday, 9:00am - 5:00pm; Saturday and Sunday, 12:00pm - 5:00pm
Walk-in Support: walk-in support is available during regular business hours, as listed above.
Telephone Support: Telephone support (845-257-3597) is available during regular business hours, as listed above.
Ticketing System: Use our online support ticketing system to submit a HelpDesk Request Ticket at any time and a member of our staff will contact you during the next available business hours.