General FAQs

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Learn more about our department...

What is Academic Computing and what do we do?

The Academic Computing department provides:

  • Hardware and software support for all academic computing environments including computer labs, instructor stations, servers, network infrastructure, etc.
  • Walk-in or phone support for software issues and virus removal through the Academic Computing Help Desk (Humanities, Room 103; 845-257-3597).
  • Instructional support to faculty and students.
  • This frequently updated website, which includes multiple FAQ pages, computer lab information, walk-throughs, informational pages, and video training.

The main office for the professional staff of Academic Computing is located in the van den Berg Learning Center Annex, Room 155.  Academic Computing is a part of Computer Services.

What services are offered by the Academic Computer Help Desk?

The Academic Computer Help Desk staff will help students learn how to install their own hardware or software; they will not, however, install either hardware or software for a student.  Additionally, they are not authorized to repair hardware, but they can help students with hard drive issues such as removing, replacing, backing-up, or restoring data.

Where can a student go to get help?

The Academic Computer Help Desk provides phone, walk-in, and e-mail support to students and is staffed seven days a week during the academic calendar year.  The Help Desk is located in Humanities (HUM) 103 and can be reached by phone at 845-257-3597 (x3597) or by e-mail at helpdesk@newpaltz.edu.

The NP Support Website is also available 24 hours a day, seven days a week for self-help via a searchable knowledge base or to submit a help request ticket.

The primary office for Academic Computing is Room 155 in the van den Berg Hall (VH) Annex; professional staff may be available by appointment.

 

Where are the computer labs and what hours are they open?

Click to see a listing of all campus computer labs or click on this map for a more detailed view.  Labs hours vary, so please check this calendar for the specific hours of the lab you wish to use.

What’s a firewall and how will it affect me?

The firewall helps protect networked computers from intentional and unauthorized access.  A firewall sits at the junction point or gateway between two networks – in our case between ResNet and the Internet – and examines all traffic routed between the two networks to see if it meets certain criteria.  If these criteria are not met, data traffic will be stopped thereby providing our system with an added level of security; please note, however, this may prohibit some types of internet use (click on the link above for additional information).

For students who want to bring a computer to school, what software is necessary?

We do not require that students possess any software programs (or even a computer).  Most software programs are prohibitively expensive.  Any software programs that are required for classes are installed in computer labs that are accessible to students. The open labs are running a variety of software applications on current operating systems and student will have access to additional software via Terminal Services and VDI (Virtual Desktop Infrastructure).  For students who do want to purchase software, however, check out our Hardware and Software Discount page for links to online retailers who offer educational pricing or savings.