Better Support, Better Service: support.newpaltz.edu
Have you visited support.newpaltz.edu yet? Support.newpaltz.edu is a support portal that streamlines the way in which you receive assistance for your campus computing needs, including support for (but not limited to) the following: accounts and logins; classrooms and computer labs; printing and wireless printing; campus wireless; and game and media devices.
Additionally, effective Fall 2015, support.newpaltz.edu has been expanded to also support Blackboard related questions and requests.
Why use support.newpaltz.edu? Submitting a support tickets benefits you in the following ways:
- Routing of your request to the appropriate staff member (all departmental requests will still be handled by that department’s assigned support liaison)
- Time efficient service from the next available staff member
- High visibility for your request until your question is answered or your issue is resolved
- Frequent updates as progress is made on your request
If you haven’t already, try support.newpaltz.edu the next time you have a computing support need (faculty and staff should continue to contact the Fac/Staff Help Desk for office computer support). Go to support.newpaltz.edu and log in to create a ticket or email us at email@example.com or firstname.lastname@example.org and a ticket will be auto-generated for you.
Prefer more immediate contact? You can also reach us at 845-257-3597 or visit us in Humanities 103 and we will help create a ticket for any situation that cannot be immediately resolved.